Servicebot INC. is committed to protecting your privacy. This privacy policy applies to those who visit servicebot.io as well as customers, excluding end users of our SaaS billing platform, tools and services which is owned and operated by Servicebot INC. (“We”, “Us” or “Our”). This privacy policy describes how Servicebot collects, uses and shares the personal information you provide to us. It also explains the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our products and services shall be limited to the purpose of providing the products and services for which our customer has contracted with Servicebot. If there are any questions regarding this privacy policy, the practices of this website or your dealings with this website, you may contact us at team@servicebot.io.
We collect personal and non-personal information from you when you register on our site and/or configure your details. When ordering or registering on our website application, you may be asked to enter your name, e-mail address, business name and/or credit card information.
This refers to:
Account Information:
including First Name, Last Name, Email, Phone Number, Organization Address, Billing Address, and Internet Protocol (IP) addresses
Billing Information:
First Name, Last Name, Email, Phone Number, Billing Address, Shipping Address, and Locale.
Custom Fields:
Any other personal information, if stored by the customer in the course of business.
When you purchase offerings through a Servicebot platform, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security. Stripe may use your Payment Information by following their Privacy Policy here: https://stripe.com/us/checkout/legal.
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
In the context of customer support your information helps us to more effectively respond to your customer service requests.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide in the application may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Transport Layer Security (TLS) technology and then stored into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. If you have any questions about the security of your personal information, you can contact us at team@servicebot.io.
Personal data we collect is stored on the infrastructure provided by AWS within the United States and our DR location is situated in Europe. AWS implements and maintains industry- leading security standards. You can read more about AWS and its security features on their webpage.
Upon request Servicebot will provide you with information about whether we hold any of your personal information. You may access, correct, request deletion of your personal information, or withdraw provided consent by logging in to your account or by contacting us at teaam@servicebot.io.
Some rights such as rectification/correction of your data can be exercised through your account’s self-service portal.
Please note that, in relation to billing services to customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (your service provider) for more details. If you are not sure about your service provider, you can get in touch with us at team@servicebot.io.
You may also contact us to confirm if we are processing any information relating to you. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your information as needed to provide you services. Once your relationship with Servicebot is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if you close your account with Servicebot, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
Opt-out Preferences
When you register for an account, we will use your name and email address which you have opted-in to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at team@servicebot.io.
Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) we use. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Testimonials
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at team@servicebot.io.
Single Sign-On
You can log in to our platform using sign-in services such as Google. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign up form. Services like sign-in with Google give you the option to post information about your activities on this website to your profile page to share with others within your network.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website and platform.
Information Related to Data Collected for our Customers:
Servicebot collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer of ours that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
Access and Retention of Data Controlled by our Customers:
Servicebot acknowledges that you have the right to access your personal information. Servicebot has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Servicebot's customer (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain your information as needed to provide you services. Once your relationship with Servicebot is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if you close your account with Servicebot, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as “deleted” or “closed”.
By using our site and platform, you consent to our online privacy policy.
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.